Unified Service Desk Issue #1: Save Event does not trigger for CRM Page hosted control.

Hello friends, recently I migrated my configurations from USD 2 to USD3. After successful migration I added one action call to scan for data parameters on save event oh hosted control. I created few new hosted control of same type and there save even was working as expected.

Issue: save event was not triggering for CRM Page type hosted control.

Reason: after scratching my head around this issue for i long i thought of comparing this hosted control with other hosted control when save even was working. I create a advance find and added all fields of hosted control entity and added filter to only display details of these 2 hosted controld

  1. One CRM hosted control for which save event was working fine.
  2. Other CEM hosted control for which save event was not triggering.

Advance Find

 

 

When i was comparing the fields values for both hosted control I found one difference in that. Hosted control having issue with save event was having “No” in value “Scan for Data Parameters”.

Screen 2

Solution: I updated the value of the field “Scan for Data Parameters” to “Yes” for hosted control. You can do it in many ways, I did it by exporting the data of the above advance find and re importing back to CRM after changing the above mentioned value, and Hurry it fixes the issue, now “Save” event is triggering for the hosted control.

 

 

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2 thoughts on “Unified Service Desk Issue #1: Save Event does not trigger for CRM Page hosted control.

  1. Pingback: Unified Service Desk Issue #1: Save Event does not trigger for CRM Page hosted control. - Microsoft Dynamics CRM Community

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